Warranties

FURNITURE WARRANTY

The Snoozeland furniture range is guaranteed for 2 years from the date of delivery. This warranty is against faulty workmanship and faulty materials subject to the terms below.

The Snoozeland warranty does not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including fading, cracking, swelling, blistering, rust or corrosion) due to unreasonable exposure to water, damp, heat or weather, loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, damage by animals generally or theft. Moreover, it does not extend to the commercial use of any product.

Damage caused to products by rough play (such as jumping on a bed), impacts and accidents are not covered by this warranty. Surface scratches, chips, marks, dents, tears, fabric piling or breakages reported beyond 5 days of delivery will be considered consequences of fair wear and tear and therefore outside the terms of warranty. Damage caused by improper assembly or removal of packaging is not covered under warranty. Damage caused by dragging, shifting, repositioning or relocating furniture is not covered under warranty.

The natural characteristics of the materials used in the manufacture of Snoozeland furniture are not considered defects for the purpose of this warranty. Reclaimed pine, for example, will have variations in nail holes, knots and grains. This is the natural character of the product and not deemed to be a flaw.

Like many new products that have been enclosed in packaging and introduced into a home, evidence of an odour is not out of the ordinary. Any odour you detect when your furniture is initially delivered and unpacked is generally a short term issue and should not last any longer than 2 weeks. Snoozeland will not accommodate odour related claims within 30 days of unpacking goods to ensure items have had sufficient opportunity to air.

Snoozeland will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the actual goods themselves supplied by us. Monetary claims or demands for additional discounts to compensate for customer disappointment, over and above Snoozeland’s obligation to repair, replace or refund will not be entertained. This does not affect your statutory rights.

This warranty extends to the original purchaser of the goods only and to the original delivery address.

As expressly indicated at the point of sale, ex floor model stock or factory seconds are sold without a warranty.

Should the need to make a warranty claim arise, please contact sg@snoozeland.com.my and provide your sales invoice number, address, contact details and a summary of the problem. Relevant, legible digital images must also be attached to this communication. We will then notify you whether the claim is valid via telephone or e-mail within a reasonable period of time. Warranty issues cannot be resolved on the spot as they require scrutiny by furniture experts.

In the event of a valid warranty claim, Snoozeland will firstly endeavour to repair the defective goods free of charge. If a repair is not possible, you will be offered a replacement and if a suitable replacement is not available, you will be offered a refund of the original purchase price.

The provisions of Snoozeland’s furniture warranty apply in addition to your statutory consumer rights in relation to faulty or inaccurately described goods. These rights are not affected by Snoozeland’s warranty.